Applicability of the return policy

This return policy is applicable for customers purchasing the products from seller listed on www.codcare.com or Codcare mobile application.

Products eligible for return

Products eligible for returns will only be accepted under the following conditions:

Electronics and Mobiles

• The product must be returned with the original packaging, sealed, and unopened.
• If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
• If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must also be returned.
• In case the tamper proof seal is broken, we will decline the refund and return the product back to you. 

Beauty and Health

• Hair and personal care, vitamins-dietary supplements and sports nutrition products are not eligible for return.
• Beauty (Cosmetics, Skin Care, etc.), fragrances and Health products that are opened or used will not be accepted.

Fashion

• Apparels such as underwear, lingerie, swimwear, bra, socks & tights are not eligible for return.
• Apparel products are eligible for return only if they are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging.
• Footwear, eyewear, watches, bags & luggage must be returned in their original packaging with all tags completely intact.

Home & Kitchen

• Furniture and large home appliances are not eligible for return.
• Home decor products are accepted for return only if the product is unopened, free from any damage and must be in the original packaging.
• Unwrapped bedding products will not be accepted for return.
• Products that have been used, altered, assembled, or installed will not be accepted unless they are defective.

Sports & Outdoors

• Products eligible for return can be returned only if the product is not used and is in the original packaging.

Toys & Games

• Dressing up costumes are non-returnable
• Toys and Games that are used, activated or missing parts will not be accepted for return

Baby Products

• Hygiene-related products, feeding & training accessories, diapers and accessories, bath care, and medical treatment products are not eligible for return.
• Baby products eligible for return must be returned with the original packaging, sealed, and unopened.

Automotive

• The product must be returned with the original packaging, sealed, and unopened.
• If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.
• If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too.

Tools & Home Improvement

• The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
• Any item which is used or damaged will not be accepted for return.

Books

• Books that are eligible for return will only be accepted if unused, not torn, or damaged, and in their original condition.

Pet Supplies

• Products that are eligible for a return, unused, and in the original packaging can be returned. It must be in the same condition as the customer received it.
• Perishable goods such as food treats and supplements cannot be returned.

Stationery & Office Supplies

• The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)
• Any item which is used or damaged will not be accepted.

Categories in which products are accepted for return

(1) Electronics and Mobiles (2) Beauty and Health (3) Home and Kitchen (4) Sports and Outdoor (5) Toys and Games (6) Baby Products (7) Automative (8) Tools & Home Improvement (9) Pet Supplies (10) Stationery & Office Supplies.

Terms and conditions for accepting returns

• The product must be returned with the original packaging, sealed, and unopened.
• If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you.
• For all the products having warranty tag- refer to seller warranty or manufacturing defect of the products, customer will have to contact directly to the service center of the seller/manufacturer, as the case may be, such products are not accepted for returns by Codcare.
• A product will not be accepted as returned until it has been notified to the customer that it is accepted for return.

Only the products covered in above categories will be considered for return. Products falling under other categories such as perishable items are not eligible for return.

Return window

Unless otherwise specified, Codcare offers a return window of fifteen (15) days from the date of receipt of the shipment by you, in case of returnable products.

Process upon receiving return request

It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to five (5) to seven (7) business days for the refund to get credited to your credit card or your Codcare wallet if you paid in cash. Your refund is subject to the condition of the returned product.

General conditions applicable to all returns

Codcare shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return. In the case a product is declined for a return request at any stage, and such product is under Codcare section then we will make two (2) attempts and in case such product is under Minutes section then we will make one (1) attempt to deliver the product back to the customer. In case the applicable attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer may request another delivery attempt with our customer care team within three (3) business days of the last notified attempt. If the request is made within this timeframe, we will arrange for the final delivery attempt within two (2) business days of the date of request. If no request is received within three (3) business days, the item will be sent for disposal. Once disposed of, the customer will no longer be able to request delivery, and no compensation will be provided (including the item's value). In the event that a returned item is not part of the customer purchase history, it will be returned back to the customer. Please reach out to Codcare Customer Service if you have any questions with a returned item.

C. Frequently Asked Questions for Return Refunds

When you return an item, your refund amount and refund method may vary. Your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.

1. How does Codcare handle refunds after Returning the item?

After Codcare collects the item from you, it undergoes a thorough inspection. Once it passes QC, the refund is initiated to the original payment source as follows:

The refund source table is given below:

2. What happens when a payment is made using a credit or debit card?

Refunds will first appear in your Codcare credits for 24 hours. If not utilized, an automatic transfer to your source account will occur within 14 days, depending on your bank.

3. What if I paid with cash?

Cash payments will be credited to your Codcare Credits. If the amount exceeds SAR/AED 50, it can be transferred to your bank account.

4. I used a Buy Now Pay Later option like Tabby or Tamara. When can I expect the refund?

For Buy Now Pay Later (BNPL) payments, the refund will be reflected in your customer account within 14-21 days depending on your BNPL partner.

5. Will I get a complete refund if the item is returned if I have paid for the order using the 'Credit Card EMI' payment option?

Yes, you will get a complete refund to the extent of the EMIs paid (if any) in case the order is returned. However, banks may charge some refund or pre-closure charges. Please check with your respective bank for their policy for cancellations, refunds, and pre-closures.

6. Can I get a refund for the item through any other mode if I have paid using the 'Credit Card EMI' payment option?

No, the refund for an order placed using the 'Credit Card EMI' payment mode can only be done to the credit card from which the payment was made.

7. Why have I only received a part of the refund amount?

Refunds are processed item wise and you may see a part of the amount refunded while the remaining refund amount is still being processed. Also, the shipping fee and Cod fee are non-refundable once the item is delivered to you.

Note: Once the refund is issued, we are unable to change the refund method.